Remote-First Senior Strategic Accounts Leader

Affirm; New York (NY); Remote; USD 231,000 - 306,000; Full time

Benefits offered by this job

100% employee and dependents medical

Tech stipend

Flexible time off

ESPP

Job summary

Affirm is seeking a Senior Key Account Manager to manage a portfolio of strategic merchant accounts, drive growth, and coordinate cross-functional initiatives across Product, Analytics, Marketing, Credit, and Risk. This customer-facing role emphasizes results, relationship-building, and program management to deliver ambitious business outcomes.

You will engage with senior stakeholders, lead complex initiatives including contract negotiations and pricing, and collaborate across teams to optimize

Qualifications

• 7–10 years of B2B client-facing experience in a high-tech environment.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication skills, including compelling presentations.
• Experience leading cross-functional projects with high attention to detail.
• Ability to build and manage productive internal and external relationships; strong executive presence.
• Excellent analytical abilities to review merchant performance and impact of programs.

Responsibilities

• Act as SEM and team lead across omni-retail for best practices in managing complex accounts and relationships.
• Oversee a large portfolio of strategic accounts; develop and drive strategic initiatives including contract negotiation, pricing and expansion to drive revenue.
• Lead and execute sophisticated account plans including financing optimizations and marketing strategies with ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption and awareness; pursue expansion opportunities.
• Coordinate cross-functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk to execute partnerships.

Skills

Relationship management

Executive communication

Cross-functional leadership

Analytical thinking

Negotiation

Education

Bachelor's degree

Tools

Salesforce

BI tools

Job description

Affirm is seeking a Senior Key Account Manager to manage a portfolio of strategic merchant accounts, drive growth, and coordinate cross-functional initiatives across Product, Analytics, Marketing, Credit, and Risk. This customer-facing role emphasizes results, relationship-building, and program management to deliver ambitious business outcomes.

You will engage with senior stakeholders, lead complex initiatives including contract negotiations and pricing, and collaborate across teams to optimize