Senior Key Account Strategist (Remote)

Forward Air Corporation; Clarkston (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation in the United States seeks a Key Account Manager to serve as a strategic partner for high-value accounts, driving retention, growth, and innovation across the portfolio. You will build executive-level relationships, lead cross-functional teams, and translate customer goals into actionable internal plans, while championing digital transformation and continuous improvement.

This role requires 8+ years in strategic account management, deep logistics know-how, and strong

Qualifications

• 8+ years in strategic account management or enterprise customer success.
• Experience managing portfolios with multi-million-dollar revenues.
• Strong logistics, supply chain, and transportation domain knowledge.
• Proven ability to influence senior leaders and drive growth.

Responsibilities

• Develop and execute strategic account plans to drive retention and revenue.
• Build executive relationships and act as trusted advisor.
• Lead business reviews and quarterly alignment meetings.
• Collaborate across functions to deliver client outcomes.
• Identify expansion opportunities across services and geographies.
• Monitor KPIs and provide actionable insights to improve results.

Skills

Strategic account management

Executive presence

Cross-functional leadership

Analytical skills

Relationship management

Negotiation

MS Office 365

Education

Bachelor's degree or higher

CSCMP / APICS certification

Tools

Microsoft Office 365

Job description

Forward Air Corporation in the United States seeks a Key Account Manager to serve as a strategic partner for high-value accounts, driving retention, growth, and innovation across the portfolio. You will build executive-level relationships, lead cross-functional teams, and translate customer goals into actionable internal plans, while championing digital transformation and continuous improvement.

This role requires 8+ years in strategic account management, deep logistics know-how, and strong