Senior Strategic Account Growth & Success Manager

Amazon Inc.; Tempe (AZ); On-site; USD 80,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

RSUs

Job summary

Amazon.com Services LLC in Tempe, AZ seeks a Senior Customer Success Manager for Strategic Account Services. You will own building and executing strategic joint business plans with Sellers, driving growth through insights, and coordinating cross‑functional teams to deliver exceptional service and outcomes.

The role emphasizes leadership, buyer/seller relationship management, and data‑driven improvement across a fast‑paced environment with ownership and ambiguity navigation.

Qualifications

• 4+ years professional experience in Buying, Merchandising, Planning and/or relevant experience within Customer Success, Account Management, Management Consulting and/or relevant experience in negotiating, nurturing, and growing customer relationships.
• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
• Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow‑through.
• Data Manipulation: Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast‑paced, deadline‑driven environment.

Responsibilities

• Drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience.
• Develop and execute strategic joint business plans with Sellers; collaborating to identify and execute new selection, merchandising, traffic and conversion drivers.
• Identify opportunities, create tailored solutions, and present compelling value propositions using a consultative approach.
• Lead business strategy development and long‑term account plans, collaborating cross‑functionally with teams and Sellers to drive customer success.
• Manage and deliver against complex account goals where strategy is undefined; balance short‑term needs with longer‑term investment.
• Implement and track metrics to measure portfolio success and quality, guiding work and uncovering opportunities.

Skills

Project management

Client relationship management

Data analysis

Cross-functional collaboration

Business analysis

Tools

Excel (Pivot Tables)

Lookups

Compound formulas

Job description

Amazon.com Services LLC in Tempe, AZ seeks a Senior Customer Success Manager for Strategic Account Services. You will own building and executing strategic joint business plans with Sellers, driving growth through insights, and coordinating cross‑functional teams to deliver exceptional service and outcomes.

The role emphasizes leadership, buyer/seller relationship management, and data‑driven improvement across a fast‑paced environment with ownership and ambiguity navigation.