Customer Success Manager I, Global Logistics Growth

Amazon Inc.; Tempe (AZ); On-site; USD 58,000 - 102,000; Full time

Benefits offered by this job

RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. in Tempe, AZ is seeking a Customer Success Manager to lead high-value shipper relationships and drive data-driven strategies across teams.

You will analyze performance metrics, present strategic insights, and collaborate with product and operations to improve the shipping ecosystem. The role emphasizes cross-functional collaboration, data literacy, and the ability to influence stakeholders while delivering measurable improvements for the shipper community.

Qualifications

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or a related field
• 1+ years experience in customer success, consulting, or supply chain management
• Demonstrated ability to manage complex customer relationships and drive measurable business improvements
• Strong analytical skills with experience in data-driven decision making and problem-solving
• Excellent communication and presentation skills, with the ability to influence stakeholders at various levels
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

Responsibilities

• Manage a portfolio of high-value shippers, identifying growth opportunities through comprehensive assessments
• Develop and implement data-driven strategies to boost shipper performance and product adoption
• Collaborate with cross-functional teams to design innovative solutions for complex challenges
• Analyze and present key performance metrics, providing strategic recommendations to stakeholders

Skills

Project management

Multi-tasking

Data-driven decision making

Analytical skills

Communication & presentation

Excel (pivot tables, charts)

Education

Bachelor's degree in Business, Operations, Supply Chain Management, Engineering, or related field

Tools

Excel

Job description

Amazon Inc. in Tempe, AZ is seeking a Customer Success Manager to lead high-value shipper relationships and drive data-driven strategies across teams.

You will analyze performance metrics, present strategic insights, and collaborate with product and operations to improve the shipping ecosystem. The role emphasizes cross-functional collaboration, data literacy, and the ability to influence stakeholders while delivering measurable improvements for the shipper community.