Senior Store Leader – Growth & Guest Experience

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Norwalk (CT); Vor Ort; USD 60.000 - 73.000; Vollzeit

Zusammenfassung

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore is seeking an Assistant General Manager in Norwalk, CT to lead store operations and drive a superior customer experience.

The AGM partners with the GM, Field Leaders, and SSC Leaders to oversee departments and empower managers to run their areas effectively. The role emphasizes building a high-performing team, coaching managers, managing staffing plans, and ensuring compliance with all standards while maintaining an engaging, inclusive store

Qualifikationen

• Strong communication and interpersonal skills with cross-functional collaboration.
• Experience leading teams and operating store-level P&L and metrics.
• Ability to coach and develop managers using data-driven insights.
• Experience with HR processes, scheduling, and DEI initiatives.

Aufgaben

• Build and develop a team of Managers delivering exceptional customer service.
• Drive store goals, operations, and customer experience with leadership over the store.
• Coach and empower Managers using data to guide decisions.
• Ensure compliance with merchandising, operations, and loss prevention standards.
• Lead recruitment, onboarding, and staff development activities.

Kenntnisse

Communication

Leadership

Analytical

People Development

Organizational Skills

Customer Service

Ausbildung

GED or high school diploma

Tools

Microsoft Office

Jobbeschreibung

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore is seeking an Assistant General Manager in Norwalk, CT to lead store operations and drive a superior customer experience.

The AGM partners with the GM, Field Leaders, and SSC Leaders to oversee departments and empower managers to run their areas effectively. The role emphasizes building a high-performing team, coaching managers, managing staffing plans, and ensuring compliance with all standards while maintaining an engaging, inclusive store