Store Leadership & Customer Experience Champion

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Florida; On-site; USD 60,000 - 73,000; Full time

Job summary

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore in Florida seeks an Assistant General Manager to support the General Manager in executing company strategies, lead the store team, and elevate the customer experience.

The AGM will build and mentor Managers, analyze reports, manage staffing and scheduling, ensure compliance, and drive store performance. This role requires strong leadership, communication, and a commitment to inclusivity.

Qualifications

• Proven leadership of diverse teams in a retail setting.
• Ability to forecast business needs and drive decisions.
• Strong communication and cross-functional collaboration.
• Experience with HR programs and benefits management.

Responsibilities

• Build and develop a team of Managers focused on service and presentation.
• Coach and empower Managers using data to drive decisions.
• Schedule staffing and manage labor budgets with urgency to traffic.
• Ensure compliance with merchandising, operations, and LP standards.
• Lead training, onboarding, and development across stores.

Skills

Communication

Leadership

Analytical

Organization

Accountability

Customer experience

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Workday

MS Office

Job description

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore in Florida seeks an Assistant General Manager to support the General Manager in executing company strategies, lead the store team, and elevate the customer experience.

The AGM will build and mentor Managers, analyze reports, manage staffing and scheduling, ensure compliance, and drive store performance. This role requires strong leadership, communication, and a commitment to inclusivity.