Retail Sales & Service Leader

PGA TOUR Superstore; Norwalk (CT); On-site; USD 36,000 - 41,000; Full time

Job summary

PGA TOUR Superstore in Norwalk, CT is seeking a Retail Sales and Service Manager to lead a team, own store departments, and achieve sales goals while prioritizing Customer satisfaction. The role covers front-end, services, STUDIO, and events, with a focus on training and coaching Associates.

You will drive a customer-first culture, ensure SOP compliance, and collaborate with Store Leadership to optimize staffing, inventory, and promotions, delivering an outstanding in-store experience.

Qualifications

• Strong listening and interpersonal skills.
• Experience leading teams in retail or service environments.
• Ability to forecast business needs and drive sales.
• Proficient with Microsoft Office Suite.

Responsibilities

• Lead a team of associates to deliver exceptional customer service.
• Maintain store standards and train on SOPs.
• Manage inventory, merchandising, and promotions.
• Conduct department walkthroughs with leadership weekly.
• Recruit and evaluate staff in cooperation with GM/AGM.

Skills

Communication

Analytical

Computer

Accountability

Business Acumen

Organization

Leadership

Experience

Education

College degree or equivalent leadership experience

Job description

PGA TOUR Superstore in Norwalk, CT is seeking a Retail Sales and Service Manager to lead a team, own store departments, and achieve sales goals while prioritizing Customer satisfaction. The role covers front-end, services, STUDIO, and events, with a focus on training and coaching Associates.

You will drive a customer-first culture, ensure SOP compliance, and collaborate with Store Leadership to optimize staffing, inventory, and promotions, delivering an outstanding in-store experience.