Retail General Manager: Lead Store Experience & Growth

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Peabody (MA); On-site; USD 80,000 - 97,000; Full time

Job summary

PGA TOUR Superstore is seeking a General Manager to oversee store operations, financial performance, merchandising standards, safety, and workforce development. You will work with HR, Asset Protection, and Ops teams to execute the business strategy while embedding a customer-first culture across the store.

You will drive sales, coach leaders, and champion brand values, ensuring a high-performing, inclusive environment and strong community engagement. Previous leadership in retail is favored.

Qualifications

• Strong communication and interpersonal skills with cross-functional collaboration.
• Strategic thinking to forecast business needs and develop solutions.
• Proficiency with Microsoft Office Suite including Outlook.

Responsibilities

• Lead customer experience and build strong relationships in-store and with the community.
• Oversee day-to-day execution of strategic plan to drive sales and profitability.
• Develop plans to engage and retain associates; mentor and provide feedback.
• Ensure safety, compliance, and operational standards are maintained.

Skills

Communication

Analytical

Computer skills

Accountability

Business Acumen

Organization

Leadership

Experience

Education

GED or High School Diploma

Tools

Microsoft Office

Outlook

Job description

PGA TOUR Superstore is seeking a General Manager to oversee store operations, financial performance, merchandising standards, safety, and workforce development. You will work with HR, Asset Protection, and Ops teams to execute the business strategy while embedding a customer-first culture across the store.

You will drive sales, coach leaders, and champion brand values, ensuring a high-performing, inclusive environment and strong community engagement. Previous leadership in retail is favored.