Premium Retail Lead & Coach — Equity Eligible

ON.com LLC; New York (NY); Híbrido; USD 41 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discount

401k program

Paid vacation (15 days)

Holiday closures

Resumo da oferta

ON.com LLC is seeking a Lead Store Advisor in New York, NY to elevate floor execution and coaching across the team. You will model the 5 Steps of Service and Cloud CX to deliver premium experiences and foster brand loyalty.

You will guide and motivate colleagues, drive store operations excellence, and resolve complex post-sale inquiries with empathetic, personalized solutions, contributing to a high-performance retail culture.

Qualificações

• 3+ years of experience in premium retail operations or high-volume, customer-focused environments.
• Ability to lead projects, manage floor priorities, or mentor peers.
• Deep understanding of service excellence; able to analyze information to solve problems.
• Demonstrates emotional intelligence and openness to new topics.

Responsabilidades

• Orchestrate floor flow as a role model for the 5 Steps of Service and Cloud CX.
• Drive functional excellence by owning a pillar: Customer, Experience, Store Ops, or People.
• Resolve complex after-sales inquiries with empathetic, personalized solutions.
• Coach and motivate the team with balanced feedback to ensure premium service standards.

Conhecimentos

Retail operations

Coaching teammates

Customer service

Emotional intelligence

Descrição da oferta de emprego

ON.com LLC is seeking a Lead Store Advisor in New York, NY to elevate floor execution and coaching across the team. You will model the 5 Steps of Service and Cloud CX to deliver premium experiences and foster brand loyalty.

You will guide and motivate colleagues, drive store operations excellence, and resolve complex post-sale inquiries with empathetic, personalized solutions, contributing to a high-performance retail culture.