Lead Store Advisor: Premium Retail Coach & Floor Maestro

ON.com LLC

Seattle (WA)

On-site

USD 41,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k program

Employee discount

Vacation time

Job summary

ON.com LLC is seeking a Lead Store Advisor in Seattle, WA to elevate team performance and floor execution. You will role-model premium standards, coach Advisors, and drive a high-performance culture through the Cloud CX framework and 5 Steps of Service.

Reporting to the Store Leader, you will manage floor flow, mentor peers, and safeguard our elevated service standards. You bring 3+ years in premium retail operations, a record of leading projects or mentoring teammates, and a strong eye for

Qualifications

3+ years of functional experience in premium retail operations or high-volume, customer-focused environments.
Ability to lead projects, manage floor priorities, or mentor peers to boost performance.
Strong service excellence mindset and problem-solving capabilities.
Emotional intelligence and curiosity when approaching new topics.
Keen eye for detail and passion for product storytelling in sports, performance, or fashion.

Responsibilities

Elevate team performance and floor execution through coaching and role-modeling premium standards.
Orchestrate floor flow and apply the 5 Steps of Service to deliver a premium experience.
Resolve after-sales inquiries and operational hurdles with empathetic, personalized solutions.