Lead Store Advisor - Premium Retail, Southlake
ON.com LLC
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
ON.com LLC is seeking a Lead Store Advisor in Southlake, TX to elevate floor performance and coach peers toward premium customer experiences. You will model the 5 Steps of Service and drive alignment with On’s Cloud CX framework, delivering consistent excellence on the sales floor.
You will lead initiatives across store operations and people pillars, focusing on coaching, maintenance of standards, and high-energy customer interactions that reinforce our brand promise.
Qualifications
- Minimum 3+ years in premium retail operations or high-volume, customer-focused environment.
- Proven ability to lead projects, manage floor priorities, or mentor peers.
- Deep understanding of service excellence and problem-solving with data.
- Strong emotional intelligence and openness to new topics.
- Keen eye for detail and passion for product storytelling in sports or fashion.
Responsibilities
- Orchestrate floor flow and model the 5 Steps of Service.
- Coach and motivate the team to deliver premium customer experiences.
- Identify and implement process improvements for store operations.
- Resolve complex after-sales inquiries with empathetic solutions.
- Maintain brand standards and energize the sales floor.
Skills
Job description
ON.com LLC is seeking a Lead Store Advisor in Southlake, TX to elevate floor performance and coach peers toward premium customer experiences. You will model the 5 Steps of Service and drive alignment with On’s Cloud CX framework, delivering consistent excellence on the sales floor.
You will lead initiatives across store operations and people pillars, focusing on coaching, maintenance of standards, and high-energy customer interactions that reinforce our brand promise.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
