Lead Store Advisor — Premium Retail Coach with Equity

ON.com LLC; Philadelphia (Philadelphia County); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Vacation time

Store holiday closures (Christmas Day,

New Year

Employee discount

401k program

Product perks

Job summary

ON.com LLC is seeking a Lead Store Advisor to elevate floor performance through expert coaching and premium service. You will model the 5 Steps of Service and guide Advisors to master the Cloud CX framework for memorable fan experiences.

Reporting to the Store Leader, you will drive floor flow, own a pillar of expertise, and mentor peers with balanced feedback to uphold our elevated standards and brand loyalty.

Qualifications

• 3+ years of functional experience in premium retail operations.
• Ability to lead projects and mentor peers to improve performance.
• Strong service excellence mindset and problem-solving skills.
• Emotional intelligence and openness to new topics.

Responsibilities

• Coach Advisors to deliver premium customer experiences.
• Own floor flow and provide balanced feedback to drive excellence.
• Lead store priorities and drive operational improvements.
• Analyze issues and craft empathetic, customer-centered solutions.

Skills

Coaching

Customer service

Emotional intelligence

Store operations

Job description

ON.com LLC is seeking a Lead Store Advisor to elevate floor performance through expert coaching and premium service. You will model the 5 Steps of Service and guide Advisors to master the Cloud CX framework for memorable fan experiences.

Reporting to the Store Leader, you will drive floor flow, own a pillar of expertise, and mentor peers with balanced feedback to uphold our elevated standards and brand loyalty.