Senior Solutions Engineer — Remote (Mumbai Preference)

United States Digital Space LLC; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

Grafana Labs, the company behind Grafana Cloud, is seeking a Solutions Engineer to educate potential and existing customers, ensure success, and help qualify and close opportunities. You will partner with our Sales team to articulate Grafana’s value proposition and translate customer needs into effective Grafana solutions.

This role requires 5+ years in technical pre-sales, a passion for open source, and excellent written and spoken communication.

Qualifications

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
• Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership.
• You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers.
• You will need to be able to skillfully articulate our value proposition and the technical advantages of our products.
• You love solving technical challenges and thrive on bringing creative solutions to our customers.
• You should have a technical mindset and a desire to grow technically.
• Ideally based in Mumbai, India.

Responsibilities

• Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers
• Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
• Deliver product and technical presentations to potential and existing customers
• Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
• Drive product conversations based on need and problems with customers
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material

Skills

Technical pre-sales

Open Source

Communication skills

Leadership

Technical mindset

Job description

Grafana Labs, the company behind Grafana Cloud, is seeking a Solutions Engineer to educate potential and existing customers, ensure success, and help qualify and close opportunities. You will partner with our Sales team to articulate Grafana’s value proposition and translate customer needs into effective Grafana solutions.

This role requires 5+ years in technical pre-sales, a passion for open source, and excellent written and spoken communication.