Remote Solutions Engineer - Open Source & Observability

Grafana; United States; Remote; USD 182,000 - 226,000; Full time

Benefits offered by this job

Remote work

Global culture

In-Person onboarding

Job summary

Grafana Labs is seeking a Commercial Solutions Engineer to join our remote-first team. You will educate potential and existing customers, qualify opportunities with the Sales team, and own the technical engagement to close high-velocity deals.

You’ll deliver demos, enablement, and technical evaluations while collaborating with product and engineering. Ideal candidates have 5+ years in technical pre-sales, a background in Open Source or metrics/monitoring, and excellent written and verbal

Qualifications

• 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space.
• Strong judgment, collaboration, and leadership in a startup context.
• Remote-first environment requiring collaboration with an international team.
• Excellent written and oral communication to collaborate with remote teams and customers.
• Desire to grow technically; candidates may be recent bootcamp grads or have post-sales/engineering background.

Responsibilities

• Join as an early member of a high growth team working together to solve technical and customer problems the right way
• Partner with our Sales team to articulate the Grafana value proposition, vision, and strategy to customers
• Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• Deliver product and technical presentations to potential and existing customers
• Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• Drive product conversations based on need and problems learned during customer interactions
• Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Skills

Technical pre-sales

Open Source

Communication skills

Team leadership

Remote collaboration

Job description

Grafana Labs is seeking a Commercial Solutions Engineer to join our remote-first team. You will educate potential and existing customers, qualify opportunities with the Sales team, and own the technical engagement to close high-velocity deals.

You’ll deliver demos, enablement, and technical evaluations while collaborating with product and engineering. Ideal candidates have 5+ years in technical pre-sales, a background in Open Source or metrics/monitoring, and excellent written and verbal