Senior Solutions Engineer — Enterprise AI Automation

re-zoo-me; San Francisco, Northern (CA, KY); Hybrid; USD 183,000 - 247,000; Full time

Benefits offered by this job

Impact

Growth

Culture

Job summary

Serval is seeking a founding Solutions Engineer to own the technical pre-sales cycle for strategic customers. You will demonstrate architectural value, run deep integrations, and shape how we evaluate and win technical deals while partnering with GTM leaders and account executives.

You’ll build demos, manage pilot criteria, and ensure security requirements are met, serving as the trusted advisor in a rapidly evolving AI automation platform.

Qualifications

• 3–6+ years in solutions architecture or a similar pre-sales technical role at a high-growth B2B software or infrastructure company.
• A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs, Heads of IT, and security leaders.
• Genuine technical depth: able to hold an architecture review, debug an integration live, and answer a sharp security question without a deck.
• Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and how access is granted and revoked across an org.
• Excellent communication and storytelling, translating complex concepts for both engineers and executives.
• A builder's instinct and high ownership, energized by being first and motivated to create scalable systems.
• Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and the security review that wins technical buy-in.
• Go deep on integrations with the prospect’s stack, including identity providers (Okta, Entra), ITSM and ticketing, MDM, HRIS, cloud, and the SaaS apps Serval provisions against.
• Translate unique technical environments, requirements, and goals into a scoped set of value‑based use cases and success criteria for pilot.
• Be the credible voice on security and access, fluent in guardrails, approval workflows, least‑privilege and just‑in‑time access, audit logging, and the compliance questions security teams press on.
• Execute a clean handoff to Deployment at pilot kickoff, with full technical context, then roll off the account.
• Build the foundational SA toolkit from scratch: demo environments, reference architectures, evaluation frameworks, technical FAQs, and competitive positioning.
• Act as the bridge between the field and product, capturing the hardest objections and feature gaps and working directly with engineering to close them.

Skills

Solutions architecture

Sales engineering

Pre-sales role

Security & IT stack

Technical communication

Ownership mindset

ITSM / IGA

Job description

Serval is seeking a founding Solutions Engineer to own the technical pre-sales cycle for strategic customers. You will demonstrate architectural value, run deep integrations, and shape how we evaluate and win technical deals while partnering with GTM leaders and account executives.

You’ll build demos, manage pilot criteria, and ensure security requirements are met, serving as the trusted advisor in a rapidly evolving AI automation platform.