Founding Solutions Engineer — Enterprise AI Automation

Serval; San Francisco (CA); On-site; USD 140,000 - 230,000; Full time

Job summary

Serval, an AI-native automation platform, is seeking its founding Solutions Engineer to own the technical pre-sales cycle for enterprise customers. You will demonstrate the platform, earn trust with CIOs and security leaders, and shape how we run technical evaluations from the outset.

Based in New York or San Francisco, you’ll partner with GTM and account executives to tailor demos, build evaluation frameworks, and ensure a clean handoff to Deployment at pilot kickoff.

Qualifications

• 5+ years in solutions engineering, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
• A track record of selling technical products to senior IT and security buyers, with hands-on credibility in front of CIOs and security leaders.
• Genuine technical depth: able to hold an architecture review, debug an integration live, and answer a security question without a deck.
• Working fluency with the modern IT and identity stack, including IdPs and SCIM, ITSM and ticketing, SaaS administration, APIs, and access control.
• Excellent communication and storytelling, translating complex concepts for engineers and executives.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
• Go deep on integrations with the prospect's stack (Okta, Entra, ITSM, MDM, HRIS, cloud, and SaaS Serval provisions).
• Translate environments, requirements and goals into scoped value-based use cases and success criteria for pilots.
• Be the credible voice on security and access, fluent in guardrails, least-privilege, just-in-time access, and audit logging.
• Execute a clean handoff to Deployment at pilot kickoff with full context, then roll off the account.
• Build the foundational SE toolkit: demos, reference architectures, evaluation frameworks, FAQs, and competitive positioning.
• Capture objections and feature gaps and work with engineering to close them.

Skills

Solutions engineering

Executive engagement

Technical credibility

Communication & storytelling

Ownership & initiative

Tools

Okta

Entra

ITSM

SCIM

Job description

Serval, an AI-native automation platform, is seeking its founding Solutions Engineer to own the technical pre-sales cycle for enterprise customers. You will demonstrate the platform, earn trust with CIOs and security leaders, and shape how we run technical evaluations from the outset.

Based in New York or San Francisco, you’ll partner with GTM and account executives to tailor demos, build evaluation frameworks, and ensure a clean handoff to Deployment at pilot kickoff.