Enterprise Solutions Engineer - AI Automation

Serval; San Francisco (CA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Impact

Growth

Culture

Job summary

Serval is hiring a founding Solutions Engineer to own the technical pre-sales cycle with strategic customers. You will shape demonstrations, value-based use cases, and security reviews while partnering with GTM leaders and account executives.

As the first technical seller, you will craft demos, architecture evaluations, and pilot plans, building the technical foundation for future SAs and ensuring customer trust and credibility in enterprise IT and security contexts.

Qualifications

• 3–6+ years in solutions architecture, sales engineering, or similar pre-sales role at a high-growth B2B software or infrastructure company.
• Track record selling technical products to senior IT and security buyers, with credibility in front of CIOs and security leaders.
• Strong depth in architecture reviews, live integration debugging, and secure access concepts.

Responsibilities

• Lead the technical sales motion with AEs: discovery, architecture, demos, and security reviews.
• Deep-dive on integrations with the prospect’s stack (identity, ITSM, MDM, HRIS, cloud, and SaaS apps).
• Translate environments and goals into value-based use cases and pilot success criteria.
• Provide credible security/identity guidance and address governance, least privilege, and audit requirements.
• Create a reusable SA toolkit: demos, reference architectures, and FAQs.

Skills

Solutions architecture

Pre-sales

Security

Identity providers

ITSM

Communication

Tools

Okta

Entra

ITSM systems

MDM

HRIS

Job description

Serval is hiring a founding Solutions Engineer to own the technical pre-sales cycle with strategic customers. You will shape demonstrations, value-based use cases, and security reviews while partnering with GTM leaders and account executives.

As the first technical seller, you will craft demos, architecture evaluations, and pilot plans, building the technical foundation for future SAs and ensuring customer trust and credibility in enterprise IT and security contexts.