Senior Solutions Engineer, AI Automation (Mid-Market)

Serval; New York (NY); On-site; USD 183,000 - 247,000; Full time

Job summary

Serval is seeking a founding Solutions Engineer to join our pre-sales team and define world-class solutions architecture. You will own the technical side of the pre-sales cycle, earning trust from CIOs and security leaders, and shaping how we demo and evaluate pilots.

As the first SA, you’ll partner with GTM leadership to write the playbook, build reference architectures, and develop the technical foundation for the next ten SAs to use.

Qualifications

• 3–6+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
• Track record of selling technical products to senior IT and security buyers with credibility in front of CIOs, Heads of IT, and security leaders.
• Genuine technical depth: capable of architecture reviews, live integrations, and answering security questions without a deck.
• Fluency with modern IT and identity stack (IdPs, SCIM, ITSM, APIs) and how access is granted across an org.
• Excellent communication and storytelling, translating complex concepts for engineers and executives.
• Builder’s instinct and ownership, energized by being first and scaling a team.
• Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

Responsibilities

• Run the technical sales motion with Account Executives: discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
• Deep-dive on integrations with the prospect’s stack (IdPs, ITSM, ticketing, MDM, HRIS, cloud, and SaaS apps Serval provisions).
• Translate requirements into value-based use cases and pilot success criteria.
• Be the credibility on security, access controls, audit logging, and governance questions.
• Handoff to Deployment at pilot kickoff with full technical context, then roll off the account.
• Build the SA toolkit: demo environments, reference architectures, evaluation frameworks, FAQs, and competitive positioning.
• Bridge field and product: capture objections and gaps, work with engineering to close them.

Skills

Solutions architecture

Sales engineering

Pre-sales

CIO/IT leaders communication

Technical depth

Identity stack

ITSM & ticketing

APIs & access management

Security credibility

Storytelling

Tools

Okta

Entra

IdP

ITSM

Ticketing systems

MDM

HRIS

Cloud platforms

SaaS apps

Job description

Serval is seeking a founding Solutions Engineer to join our pre-sales team and define world-class solutions architecture. You will own the technical side of the pre-sales cycle, earning trust from CIOs and security leaders, and shaping how we demo and evaluate pilots.

As the first SA, you’ll partner with GTM leadership to write the playbook, build reference architectures, and develop the technical foundation for the next ten SAs to use.