Founding Enterprise Solutions Engineer — AI Automation

Serval, Inc.; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Impact

Growth

Culture

Job summary

Serval, Inc. is seeking the founding Solutions Engineer to own the technical pre‑sales cycle for enterprise opportunities. You will demo, evaluate, and validate the platform for CIOs, Heads of IT, and security leaders, shaping the technical evaluation and architectural decisions.

You will collaborate with GTM leadership and account executives to define demos, evaluation frameworks, and best practices, while building the technical foundation the next SEs will rely on.

Qualifications

• 5+ years in solutions engineering, sales engineering, or a comparable pre‑sales technical role at a high‑growth B2B software or infrastructure company.
• Track record of selling technical products to senior IT and security buyers.
• Genuine technical depth in architecture reviews, integrations, and security questions.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
• Go deep on integrations with the prospect's stack (identity providers, ITSM, HRIS, cloud, SaaS apps).
• Translate environments and goals into value‑based use cases for pilot.
• Be the credible voice on security and access, with governance and audit knowledge.
• Execute clean handoffs to Deployment at pilot kickoff and roll off the account.
• Build the SE toolkit: demo environments, architectures, FAQs, and competitive positioning.
• Capture objections and gaps with engineering to close them.

Skills

Solutions engineering

C-suite credibility

Architecture reviews

Identity stack

Communication skills

Ownership mindset

ITSM/IGA security

Job description

Serval, Inc. is seeking the founding Solutions Engineer to own the technical pre‑sales cycle for enterprise opportunities. You will demo, evaluate, and validate the platform for CIOs, Heads of IT, and security leaders, shaping the technical evaluation and architectural decisions.

You will collaborate with GTM leadership and account executives to define demos, evaluation frameworks, and best practices, while building the technical foundation the next SEs will rely on.