Founding Solutions Engineer: AI-First Pre-Sales Leader

Serval; New York (NY); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Impact

Growth

Culture

Job summary

Serval is seeking its founding Solutions Engineer to own the pre-sales technical motion, design compelling demos, and prove the platform to IT and security buyers.

As the first SE, you’ll shape how we demo, run technical evaluations, and build the foundation for future engineers—partnering with GTM leaders to scale our AI‑driven security platform.

You’ll create demo environments, craft value‑based use cases, and ensure secure architectures that win technical buy‑in.

Qualifications

• 5+ years in solutions or sales engineering at a high-growth B2B software company.
• Proven track record selling to senior IT and security buyers.
• Deep technical depth and ability to own architecture reviews.
• Fluent with IdPs, SCIM, ITSM, APIs and SaaS administration.
• Excellent communication and storytelling for engineers and executives.
• Builder mindset with high ownership and start-fast attitude.
• Experience with ITSM, IGA, access management, AI automation is a plus.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, and security reviews.
• Deep-dive into integrations with the prospect's stack (IdPs, ITSM, HRIS, cloud, SaaS apps).
• Translate environments and goals into scoped value-based use cases for pilots.
• Be the credible voice on security, guardrails, least-privilege, and audit logging.
• Handoff to Deployment at pilot kickoff with full context, then roll off.
• Build the SE toolkit: demos, reference architectures, FAQs, and competitive positioning.
• Bridge field and product, capturing objections and working with engineering.

Skills

Solutions engineering leadership

Technical credibility with CIOs

Identity & IT stack fluency

Security & access governance knowledge

Storytelling & communication

Ownership & initiative

AI/Automation familiarity

Education

Experience in pre-sales at B2B software

Tools

Okta

Entra

ITSM tools

APIs

SCIM

Job description

Serval is seeking its founding Solutions Engineer to own the pre-sales technical motion, design compelling demos, and prove the platform to IT and security buyers.

As the first SE, you’ll shape how we demo, run technical evaluations, and build the foundation for future engineers—partnering with GTM leaders to scale our AI‑driven security platform.

You’ll create demo environments, craft value‑based use cases, and ensure secure architectures that win technical buy‑in.