Founding Solutions Engineer - Enterprise AI Automation

Serval; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Job summary

Serval, an AI-native automation platform, is looking for a founding Solutions Engineer to own the pre-sales technical cycle for strategic customers. You’ll demo, architect, and evaluate the platform with CIOs and security leaders, shaping how we present value and win the technical decision.

Because you’re first, you’re writing the playbook with GTM and account teams, building the technical backbone for future SEs.

Qualifications

• 10+ years in solutions architecture, sales engineering, or a comparable pre-sales technical role at a high-growth B2B software or infrastructure company.
• Track record of selling technical products to senior IT and security buyers with credibility before CIOs and security leaders.
• Genuine technical depth: able to hold an architecture review, debug integrations live, answer security questions without a deck.
• Fluent with modern IT and identity stacks, including IdPs, SCIM, ITSM, API access controls, and SaaS administration.
• Excellent communication and storytelling, translating complex concepts for engineers and executives.
• Builder’s instinct and ownership, energized by being first and creating scalable systems.
• Experience with ITSM, IGA, access management, security, or AI automation products is a strong plus.

Responsibilities

• Run the technical sales motion with AEs: discovery, architecture, demos, whiteboard sessions, executive briefings, and security reviews.
• Deep dive on integrations with the prospect’s stack (Okta/Entra, ITSM, HRIS, cloud, SaaS apps Serval provisions).
• Translate environments and goals into value-based use cases and pilot success criteria.
• Be the credible voice on security, guardrails, least-privilege, audit logging, and access governance.
• Execute a clean handoff to Deployment at pilot kickoff with full technical context.
• Build the foundational SA toolkit: demos, reference architectures, evaluation frameworks, FAQs, and competitive positioning.
• Bridge field and product: capture objections and gaps and work with engineering to close them.

Skills

Solutions architecture

Sales engineering

Pre-sales technical

Security governance

Identity & access management

Business communication

Tools

Okta

Entra

ITSM

API integrations

SaaS platforms

Job description

Serval, an AI-native automation platform, is looking for a founding Solutions Engineer to own the pre-sales technical cycle for strategic customers. You’ll demo, architect, and evaluate the platform with CIOs and security leaders, shaping how we present value and win the technical decision.

Because you’re first, you’re writing the playbook with GTM and account teams, building the technical backbone for future SEs.