Senior Solutions Engineer - AI CX & Integrations

Sierra Ventures; Portland (OR); On-site; USD 120,000 - 180,000; Full time

Job summary

Siena is seeking a second Solutions Engineer to join a small, high-output GTM team. You will own the technical side of the customer lifecycle, from pre-sales demos and integration scoping through to post-sales custom builds inside existing accounts.

You’ll build and maintain the demo environment and stay involved after deals close to implement integrations. You will partner with AEs, Engineering, Product, and Deployment, serving as the credible technical voice, solo or with an AE, and you’ll

Qualifications

• 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS.
• Hands-on with APIs, webhooks, authentication; proficient with Postman and integration feasibility.
• Working knowledge of the ecommerce CX stack: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar).

Responsibilities

• Build and maintain the demo environment and asset library used to sell.
• Run demos built around the prospect's real data across Support, Shopping, Social, Reviews, and Voice agents.
• Lead live technical discovery: map the prospect's stack and propose solutions.
• Own multi-week POC and trial programs end to end, with handoff to Deployment.
• Scope integrations across the ecommerce CX stack and decide native vs. custom; build and test them.
• Work in existing accounts with deployment managers to scope new integrations and workflows.
• Draft, scope, and price Statements of Work with the technical ROI case.
• Triage issues and file well-scoped tickets; feed product gaps into roadmap reviews.

Skills

Demos & POCs ownership

APIs & webhooks

Postman familiarity

Integration feasibility

Tools

Shopify

Gorgias

Zendesk

Kustomer

Dixa

Job description

Siena is seeking a second Solutions Engineer to join a small, high-output GTM team. You will own the technical side of the customer lifecycle, from pre-sales demos and integration scoping through to post-sales custom builds inside existing accounts.

You’ll build and maintain the demo environment and stay involved after deals close to implement integrations. You will partner with AEs, Engineering, Product, and Deployment, serving as the credible technical voice, solo or with an AE, and you’ll