Senior Solutions Engineer — AI CX Demos & Integrations

siena; Austin (TX); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity or stock grants

Learning budget

AI-fluency by default

Job summary

Siena is seeking a seasoned Solutions Engineer to own pre-sales demos, integrations, and post-sale custom builds within existing accounts. You’ll craft and maintain the demo environment, run data-driven demos across Support, Shopping, Social, Reviews, and Voice channels, and partner with AEs, Engineering, Product, and Deployment to win and deploy.

You’ll map customer stacks, propose solutions when needed, and manage multi-week POC programs end-to-end for smooth handoffs.

Qualifications

• 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs.
• Hands-on with APIs, webhooks, and authentication. Comfortable in Postman, judging integration feasibility, and building it yourself
• Working knowledge of the ecommerce CX stack: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar)

Responsibilities

• Build and maintain the demo environment and asset library the whole GTM team relies on to sell accurately
• Run demos built around the prospect's real data, across our Support, Shopping, Social, Reviews, and Voice agents and Siena Intelligence
• Lead live technical discovery: map the prospect's stack, answer "can it do X?" honestly, propose solutions when the standard product doesn't fit
• Own multi-week POC and trial programs end to end, with a clean handoff to Deployment
• Scope integrations across the ecommerce CX stack, decide native versus custom, and build and test them yourself
• Work in existing accounts alongside field deployment managers to scope new integrations and workflows
• Draft, scope, and price Statements of Work, backed by the technical ROI case
• Triage issues, file well-scoped tickets, and bring product gaps into roadmap reviews grounded in real deals

Skills

Solutions engineer experience

APIs

Postman

Demos & POCs ownership

Integration discovery

Tools

Shopify

Gorgias

Zendesk

Kustomer

Dixa

Postman

Job description

Siena is seeking a seasoned Solutions Engineer to own pre-sales demos, integrations, and post-sale custom builds within existing accounts. You’ll craft and maintain the demo environment, run data-driven demos across Support, Shopping, Social, Reviews, and Voice channels, and partner with AEs, Engineering, Product, and Deployment to win and deploy.

You’ll map customer stacks, propose solutions when needed, and manage multi-week POC programs end-to-end for smooth handoffs.