Senior Solution Engineer - AI CRM for Nonprofits

Salesforce; Austin (TX); On-site; USD 113,000 - 152,000; Full time

Job summary

Salesforce is seeking a Salesforce Solutions Engineer for its Nonprofits unit in Austin, TX. The role focuses on translating customer goals into Salesforce-based solutions, delivering demos, and handling RFIs/RFPs while collaborating with sales and engineering teams.

Ideal candidates have a BS in CS or related field, 3+ years of relevant experience in nonprofit or software sectors, agile practice, and strong communication skills. Travel up to 20% is expected.

Qualifications

• BS/CS or related field is required.
• 3+ years of professional experience in nonprofit or software industry.
• Experience in fast-paced, agile environments.
• Sales experience and Salesforce Administrator experience preferred.

Responsibilities

• Discover and analyze customer goals, mapping them to the Salesforce solution portfolio.
• Earn the "technical win" through compelling demos and presentations.
• Respond to RFPs/RFIs/RFQs.
• Research and develop technical Points of View aligned with industry knowledge.
• Design innovative solutions on the Salesforce platform.
• Present customized, story-driven demos tied to business value using AI tooling.
• Build and maintain relationships with the sales team and account contacts.
• Feed customer requirements back to product and engineering teams.
• Participate in ongoing training and certifications.
• Travel domestically up to 20%.

Skills

Nonprofit affinity

Leadership

Technical value articulation

Team collaboration

Communication skills

Time management

CRM/AI/Analytics/BI

AI awareness

Education

B.S. in Computer Science or related field

Tools

Salesforce

Salesforce Administrator

Job description

Salesforce is seeking a Salesforce Solutions Engineer for its Nonprofits unit in Austin, TX. The role focuses on translating customer goals into Salesforce-based solutions, delivering demos, and handling RFIs/RFPs while collaborating with sales and engineering teams.

Ideal candidates have a BS in CS or related field, 3+ years of relevant experience in nonprofit or software sectors, agile practice, and strong communication skills. Travel up to 20% is expected.