Senior Solution Engineer - AI CRM for Nonprofits

salesforce.com, inc.; Austin (TX); On-site; USD 113,000 - 152,000; Full time

Job summary

Salesforce is seeking a Salesforce SE focused on nonprofits to map customer goals to the Salesforce portfolio and deliver compelling demos that illustrate business value. You will respond to RFPs, develop technical Points of View, and design innovative solutions on the Salesforce platform.

Travel up to 20% and collaboration with sales teams are essential as you build relationships and relay customer requirements to product and engineering.

Qualifications

• B.S. in CS/Software Eng/MIS or related field required.
• 3+ years of professional experience, preferably in nonprofit or software industry.
• Experience in fast-paced, agile company environment.
• Previous sales experience preferred.
• Previous Salesforce Administrator experience preferred.

Responsibilities

• Discover and analyze customer goals, mapping them to the Salesforce solution portfolio.
• Earn the technical win through compelling demos and presentations.
• Respond to RFPs/RFIs/RFQs.
• Research and develop technical Points of View aligned with industry knowledge.
• Design innovative solutions on the Salesforce platform.
• Present customized, story-driven demos tied to business value using AI tooling.
• Build and maintain relationships with the sales team and account contacts.
• Feed customer requirements back to product and engineering teams.
• Participate in ongoing training and certifications.
• Travel domestically up to 20%.

Skills

Nonprofit affinity

Stakeholder leadership

Technical storytelling

Team collaboration

Communication

Time management

CRM/AI/Analytics

Education

B.S. in CS/Software Eng/MIS

Tools

Salesforce Admin

Nonprofit Cloud Consultant cert

Job description

Salesforce is seeking a Salesforce SE focused on nonprofits to map customer goals to the Salesforce portfolio and deliver compelling demos that illustrate business value. You will respond to RFPs, develop technical Points of View, and design innovative solutions on the Salesforce platform.

Travel up to 20% and collaboration with sales teams are essential as you build relationships and relay customer requirements to product and engineering.