Senior Solution Architect – AI & Enterprise Cloud

Salesforce; Austin (TX); On-site; USD 123,000 - 227,000; Full time

Job summary

Salesforce is seeking a Solution Architect to champion the PACE organization, focusing on Marketing Cloud, Agentforce Contact Center, and/or Data360. You will lead workstreams in complex enterprise engagements, partnering with stakeholders to deliver strategic outcomes and ROI.

Ideal candidates bring 7+ years in enterprise projects, strong architecture skills, and experience with AI toolchains. Travel up to 50% is required; Salesforce offers a broad benefits package.

Qualifications

• 7+ years in enterprise‑level projects with waterfall and agile methods.
• Experience with Marketing Cloud and/or Data360 in a PACE context.
• Ability to drive AI toolchains and innovative delivery.
• Experience defining architectures, requirements, and writing user stories.
• Strong presentation and communication skills; lead discovery sessions.

Responsibilities

• Serve as a strategic, trusted advisor for PACE industry clients.
• Guide customers and colleagues in deploying emerging technologies.
• Guide agents to support delivery outcomes.
• Collaborate with stakeholders and communicate complex concepts clearly.
• Identify and manage risks; drive issue resolution.
• Negotiate solutions with customers and partners.
• Review project direction and ensure maintainable solutions.
• Drive program vision and advise on Salesforce platform strategies.

Skills

Marketing Cloud

Data360

PACE Industry

AI toolchains

System architecture

User stories

UML diagrams

Presentations

Communication

Teamwork

Travel

Education

Bachelor’s degree in Technology/Engineering or related quantitative field

Tools

Salesforce Platform

CG Cloud

REX Accreditation

Job description

Salesforce is seeking a Solution Architect to champion the PACE organization, focusing on Marketing Cloud, Agentforce Contact Center, and/or Data360. You will lead workstreams in complex enterprise engagements, partnering with stakeholders to deliver strategic outcomes and ROI.

Ideal candidates bring 7+ years in enterprise projects, strong architecture skills, and experience with AI toolchains. Travel up to 50% is required; Salesforce offers a broad benefits package.