Senior Solutions Architect: AI-Driven Enterprise Leader

salesforce.com, inc.; Town of Florida (NY); On-site; USD 123,000 - 227,000; Full time

Benefits offered by this job

Travel up to 50%

Job summary

Salesforce is seeking a Solution Architect to champion the PACE organization, focusing on Marketing Cloud, Agentforce Contact Center and/or Data360 for large enterprise customers. You will lead workstreams, partner with stakeholders, and deliver customer ROI using a broad set of Salesforce products and AI tools.

You will be a hands-on advisor who navigates complex programs, communicates clearly, and removes roadblocks to achieve scalable solutions while traveling up to 50% of the time.

Qualifications

• Extensive experience with configuration and customization with Marketing Cloud and/or Data360 along with PACE Industry specific experience.
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed system and functional designs.
• Strong presentation skills; able to effectively present a point of view and clearly articulate the rationale to a variety of stakeholders.

Responsibilities

• Serve as a strategic, trusted advisor for our PACE industry clients, leveraging deep expertise in Marketing Cloud, Agentforce Contact Center, and/or Data360 to drive business value.
• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Guiding agents to support delivery outcomes
• Work collaboratively and having very strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third‑party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

Skills

Marketing Cloud

Data360

PACE Industry experience

AI toolchains

Salesforce platform knowledge

Enterprise deployments

Tools

Claude

Cursor

Elements Cloud

Job description

Salesforce is seeking a Solution Architect to champion the PACE organization, focusing on Marketing Cloud, Agentforce Contact Center and/or Data360 for large enterprise customers. You will lead workstreams, partner with stakeholders, and deliver customer ROI using a broad set of Salesforce products and AI tools.

You will be a hands-on advisor who navigates complex programs, communicates clearly, and removes roadblocks to achieve scalable solutions while traveling up to 50% of the time.