Senior Software Customer Success Manager, Public Safety

Motorola Solutions Inc; Charleston (SC); Remoto; USD 100.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

and more!

Descrizione del lavoro

Motorola Solutions is seeking a Software Customer Service Manager to oversee PremierOne, Flex and Emergency Call Handling software, ensuring contractual obligations and optimal customer outcomes. The role requires collaboration across Sales, Product, Engineering and CMSO Support, with 25–50% travel in the Southeast region.

Candidates should have 5+ years in related software deployment roles and a strong background in public safety, cloud solutions, and Agile project management.

Competenze

• Bachelor's degree preferred with 3+ years in customer success/public safety.
• Extensive experience with CommandCenter software and/or Mobile Video deployments.
• Strong understanding of Motorola Software and Video products, APIs, and cloud deployment.

Mansioni

• Manage day-to-day operation of PremierOne, Flex and Emergency Call Handling software.
• Ensure service agreements are executed and resources deployed.
• Reduce time to resolution and manage escalations.
• Coordinate with Sales, Product, Engineering and Customer Success teams.
• Explain technical issues and solutions to customers and teams.
• Build trusted technical advisor relationships with customers.

Conoscenze

Public safety deployment

Cloud deployment

Software architecture

Agile project mgmt

Customer success

Formazione

Bachelor's degree

Descrizione del lavoro

Motorola Solutions is seeking a Software Customer Service Manager to oversee PremierOne, Flex and Emergency Call Handling software, ensuring contractual obligations and optimal customer outcomes. The role requires collaboration across Sales, Product, Engineering and CMSO Support, with 25–50% travel in the Southeast region.

Candidates should have 5+ years in related software deployment roles and a strong background in public safety, cloud solutions, and Agile project management.