Senior SMB Sales Engineering Manager

Cable ONE; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Life Insurance

Paid time off

401(k) match

Tuition reimbursement

Employee discounts

Advancement opportunities

Collaborative culture

Free Cable One services

Job summary

Cable One is seeking a senior leader to direct SMB Sales Engineering, coaching a team across Field Sales, Call Center, and Business Customer Care. You will drive technical sales support, ensure effective demonstrations, and tailor solutions for SMB customers.

You will develop training materials, establish engagement guidelines, and promote consultative selling aligned with customer outcomes and growth. Strong leadership and telecom expertise are essential.

Qualifications

• Five or more years in telecommunications, broadband, networking, information technology, technical sales, or Sales Engineering.
• Two or more years of leadership, supervisory, team-lead, or associate-development experience.
• Experience supporting small and medium-sized businesses or high-volume sales channels.
• Strong understanding of broadband technologies, including DOCSIS, fiber, PON, FTTx, and 5G/LTE connectivity.

Responsibilities

• Lead, coach, and develop a team of SMB Sales Engineers.
• Establish expectations, performance objectives, and individual development plans.
• Conduct regular coaching sessions, performance reviews, and technical skill assessments.
• Manage team workload, sales-support coverage, and priorities across Field Sales, Call Center, and Business Customer Care.
• Create a collaborative, accountable, and customer-focused team culture.
• Recruit and onboard Sales Engineering associates as staffing needs evolve.
• Remain actively involved in customer opportunities, technical presentations, and escalated sales-support requests.
• Oversee technical sales support for Field Sales, Call Center, and Business Customer Care teams.
• Establish engagement guidelines for Sales Engineering support of opportunities.
• Ensure timely discovery, solution design, technical consultation, and product demonstrations.
• Lead or participate in discovery calls and presentations with business owners and operators.
• Help sales associates uncover needs involving connectivity, network performance, cybersecurity, communications, business continuity, and growth.
• Ensure proposed solutions are technically accurate and appropriately sized for SMBs.
• Promote consultative selling tied to customer outcomes.
• Develop training and sales-enablement resources for Field Sales and Support teams.

Skills

Leadership

Coaching

Communication

Customer focus

Technical sales

Presentation

Collaboration

Mentoring

Education

Bachelor's or Associate degree

Tools

CRM platforms

Microsoft 365

Job description

Cable One is seeking a senior leader to direct SMB Sales Engineering, coaching a team across Field Sales, Call Center, and Business Customer Care. You will drive technical sales support, ensure effective demonstrations, and tailor solutions for SMB customers.

You will develop training materials, establish engagement guidelines, and promote consultative selling aligned with customer outcomes and growth. Strong leadership and telecom expertise are essential.