Senior Slack Community Leader

Socket.dev; Minnesota; On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

RSU stock grants

Professional development

Virtual social events

Monthly cell phone stipend

Mental health platform

Job summary

Fivetran is seeking a seasoned community professional to lead our dbt community efforts, focusing on growing the Slack community and cultivating a welcoming, high-signal space for data practitioners worldwide.

You will partner with internal teams, shape moderation programs, and surface insights to drive participation and member success across global regions. This role emphasizes cross-functional collaboration, strong communication, and scalable processes.

Qualifications

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Experience owning day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health.
• Strong understanding of online community dynamics and how to cultivate trust and belonging at scale.
• Experience building and improving moderation and support workflows, including Code of Conduct enforcement.
• Excellent written communication and facilitation skills—clear, empathetic, and de-escalating when needed.
• Experience using community tooling and analytics to track engagement and drive improvement.
• Data-informed decision making with KPI definition and impact reporting.
• Strong cross-functional collaboration with Product, Marketing, Support, and Developer Experience.
• Cultural fluency and high emotional intelligence for diverse regions/timezones.
• Ability to prioritize across multiple streams in a fast-paced environment.

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
• Partner with community leaders and internal stakeholders to evolve channel strategy, guidelines, and engagement programs.
• Develop and maintain scalable moderation and support workflows including Code of Conduct enforcement.
• Coach and support moderators; recruit and onboard new moderators as the community grows.
• Create content systems to keep members informed and activated (announcements, highlights, prompts, storytelling).
• Surface community insights to Product, Marketing, and Support; close the loop with outcomes.
• Monitor engagement and health metrics and run experiments to improve them.
• Manage the community tool stack (Slack workflows, analytics, knowledge base, integrations, web portal).
• Plan for and manage incident response with Legal/People/Security as needed.
• Support cross-channel digital engagement efforts to create a cohesive member journey.

Skills

Digital community management

Slack/Discord management

Community analytics

KPIs definition

Cross-functional collaboration

Crisis/Code of Conduct enforcement

Job description

Fivetran is seeking a seasoned community professional to lead our dbt community efforts, focusing on growing the Slack community and cultivating a welcoming, high-signal space for data practitioners worldwide.

You will partner with internal teams, shape moderation programs, and surface insights to drive participation and member success across global regions. This role emphasizes cross-functional collaboration, strong communication, and scalable processes.