Remote Senior Community Manager for Data Practitioners

Visa Hunt; Washington (District of Columbia); Hybrid; USD 130,000 - 163,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

RSU stock grants

PTO and sick time

Professional development and training

Company virtual happy hours

Monthly cell phone stipend

Mental health support resources

Job summary

Fivetran is seeking a skilled community leader to own the dbt Slack community and drive global engagement among data practitioners. You will partner with internal teams to evolve guidelines, build engagement programs, and scale moderation workflows while fostering a welcoming, high-signal space for learners and experts alike.

You will coach moderators, develop content systems, and surface insights to product, marketing, and support teams.

Qualifications

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Demonstrated experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health.
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale.

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows
• Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling)
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes
• Monitor and report on key engagement and health metrics (growth, activation, retention, response times, sentiment) and run experiments to improve them
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal) and document best practices
• Plan for and manage incident response in collaboration with Legal/People/Security as needed (harassment, safety, sensitive topics)
• Support cross-channel digital engagement efforts beyond Slack (community forums, social, events) to create a cohesive member journey

Skills

Community management

Slack/Discord

Engagement analytics

Moderation workflows

Written communication

Cross-functional collaboration

Tools

Slack

Common Room

Job description

Fivetran is seeking a skilled community leader to own the dbt Slack community and drive global engagement among data practitioners. You will partner with internal teams to evolve guidelines, build engagement programs, and scale moderation workflows while fostering a welcoming, high-signal space for learners and experts alike.

You will coach moderators, develop content systems, and surface insights to product, marketing, and support teams.