Remote Senior Community Lead for Data Practitioners

Socket.dev; Pennsylvania; On-site; USD 130,000 - 163,000; Full time

Benefits offered by this job

100% employer-paid medical insurance

Generous paid time-off policy (PTO)

RSU stock grants

Professional development and training

Team-building activities

Monthly cell phone stipend

Job summary

Fivetran is seeking a dedicated community professional to lead the dbt Slack community as part of our dbt community team. You will cultivate a welcoming, high-signal space for data practitioners to connect, learn, and collaborate at scale.

You’ll partner with internal teams to evolve engagement programs, guidelines, and workflows, recruit moderators, and surface insights to product and marketing. This role offers a unique chance to shape how data practitioners engage with dbt and with each other

Qualifications

• 5+ years of experience in digital community management, online engagement, or community program management in a global or distributed environment.
• Experience owning day-to-day operations for a large online community (e.g., Slack/Discord/forum), including moderation, member support, and community health.
• Strong understanding of online community dynamics and how to cultivate trust, belonging, and shared purpose at scale.
• Experience building and improving moderation and support workflows (triage, escalation paths, response playbooks), including Code of Conduct enforcement.
• Excellent written communication and facilitation skills—able to respond clearly and empathetically, de-escalate issues, and encourage productive conversation.
• Experience using community tooling and analytics (e.g., Slack workflows, Common Room, and/or similar) to track engagement, identify trends, and drive improvement.
• Data-informed decision making, including defining KPIs for engagement and health, measuring impact, and reporting outcomes to stakeholders.
• Strong cross-functional collaboration skills, partnering effectively with Product, Marketing, Support, and Developer Experience to close the loop with the community.
• Cultural fluency and sensitivity to differences in communication styles across regions and timezones.
• High emotional intelligence and comfort navigating complex situations (conflict, ambiguity, sensitive topics).
• Comfort prioritizing work across multiple streams in a fast-paced environment, balancing structure with flexibility.

Responsibilities

• Own day-to-day operations of the dbt Slack community, ensuring a welcoming, high-signal experience for members worldwide.
• Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
• Develop and maintain scalable moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement.
• Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
• Create content systems that keep members informed and activated (announcements, highlights, prompts, and community storytelling).
• Surface community insights and member feedback to Product, Marketing, and Support; close the loop with the community on outcomes.
• Monitor and report on engagement and health metrics and run experiments to improve them.
• Manage the community tool stack for digital engagement (Slack workflows, analytics, knowledge base, integrations, web portal).
• Plan for and manage incident response in collaboration with Legal/People/Security as needed.
• Support cross-channel digital engagement efforts beyond Slack (forums, social, events).

Job description

Fivetran is seeking a dedicated community professional to lead the dbt Slack community as part of our dbt community team. You will cultivate a welcoming, high-signal space for data practitioners to connect, learn, and collaborate at scale.

You’ll partner with internal teams to evolve engagement programs, guidelines, and workflows, recruit moderators, and surface insights to product and marketing. This role offers a unique chance to shape how data practitioners engage with dbt and with each other