Senior ServiceNow Solution Architect — Platform Leader

Information Technology Senior Management Forum; Tempe (AZ); On-site; USD 120,000 - 204,000; Full time

Job summary

Edward Jones is seeking a ServiceNow Solution Architect to design, develop, and implement ServiceNow solutions aligned with business objectives. You will partner with stakeholders to translate requirements into scalable configurations and ensure platform health and performance.

The role involves leading architecture reviews, guiding integrations with on-prem and SaaS apps, and mentoring team members while staying current with ServiceNow best practices.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field or equivalent work experience.
• 7+ years in design/architecture within ServiceNow or other large-scale enterprise platforms.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Deep understanding of ServiceNow platform automation (Flows, Playbooks, Integration Hub).
• Experience with low-code and no-code aspects of ServiceNow.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.

Responsibilities

• Provide architecture leadership of the ServiceNow platform, collaborating with Enterprise Architecture, Security, and Infrastructure.
• Collaborate with cross-functional teams to translate business requirements into comprehensive technical solutions on the ServiceNow platform.
• Architect, configure, and provide solution guidance on ServiceNow applications to meet business needs while maintaining platform health and stability.
• Provide oversight with vendor and third-party partners supporting the ServiceNow platform.
• Lead architecture reviews and enforce best practices.
• Evaluate health scan findings and provide remediation recommendations.
• Oversee the evaluation, selection, and implementation of appropriate ServiceNow products.
• Develop integration strategies with third-party systems and tools to enhance functionality.
• Define data archiving strategies to meet business needs and performance requirements.
• Provide technical guidance and mentorship to other team members.
• Stay abreast of ServiceNow best practices, emerging technologies, and industry trends.
• Conduct regular reviews and assessments to ensure the solution meets quality standards and regulatory requirements.
• Ensure compliance with security standards and best practices in all aspects of system design and implementation.

Skills

ServiceNow

JavaScript

HTML/CSS

Low-code/No-code

Communication

System Architecture

Education

Bachelor’s degree or equivalent

Tools

Flows

Playbooks

Integration Hub

Job description

Edward Jones is seeking a ServiceNow Solution Architect to design, develop, and implement ServiceNow solutions aligned with business objectives. You will partner with stakeholders to translate requirements into scalable configurations and ensure platform health and performance.

The role involves leading architecture reviews, guiding integrations with on-prem and SaaS apps, and mentoring team members while staying current with ServiceNow best practices.