Senior ServiceNow Platform Architect & Strategy Lead

JPMorgan Chase; San Francisco (CA); On-site; USD 152,000 - 215,000; Full time

Job summary

JPMorganChase is seeking a Lead Architect to own the ServiceNow architecture for a defined platform area within Infrastructure Platforms Digital Workflows. You will guide teams toward secure, resilient designs, and partner with product, engineering, and control stakeholders to ensure risk, performance, and reliability objectives are met.

The role emphasizes hands-on technical leadership, governance, and mentoring engineers while driving automation, scalability, and cross‑team collaboration.

Qualifications

• Formal training or certification on infrastructure architecture concepts with 5+ years applied experience.
• Deep ServiceNow architecture knowledge including data model and workflows.
• Ability to define target-state architectures and reference designs across teams.
• Experience with API-led and event-driven integration patterns.

Responsibilities

• Lead ServiceNow platform and solution architecture for strategic initiatives from discovery through delivery, adoption, and continuous improvement.
• Define target-state architectures, reference designs, and reusable patterns across workflow, data model, CMDB alignment, identity/access, and environment strategy.
• Drive architecture governance by facilitating design reviews, documenting decisions and trade-offs (e.g., ADRs), and aligning stakeholders to standards.
• Partner with engineering teams to translate non-functional requirements into implementable designs for availability, performance, scalability, security, and observability.
• Own the integration strategy between ServiceNow and upstream/downstream systems using APIs, events, and middleware patterns that are supportable at scale.
• Identify architectural risks and constraints early, and propose pragmatic mitigation plans and phased roadmaps that balance speed with control.
• Collaborate with product, operations, and control partners to manage dependencies, align priorities, and deliver measurable business outcomes.
• Mentor engineers and architects through design coaching, implementation guidance, and constructive review to raise the technical bar across teams.
• Champion automation, reusability, and engineering excellence to reduce manual effort and improve reliability across the ServiceNow delivery lifecycle.
• Optimize platform performance and operability by guiding instrumentation, logging/monitoring strategies, capacity planning, and incident learnings into design updates.
• Leverage enterprise‑authorized AI capabilities within the work environment to accelerate architecture discovery and decisioning, with human‑in‑the‑loop validation and appropriate handling of data.

Skills

ServiceNow architecture

API-led integration

Non-functional design

Stakeholder management

AI capabilities in software

Security and risk

Education

ServiceNow certifications

Architecture certifications

Tools

ServiceNow

AWS services

CI/CD pipelines

Observability/Monitoring

Job description

JPMorganChase is seeking a Lead Architect to own the ServiceNow architecture for a defined platform area within Infrastructure Platforms Digital Workflows. You will guide teams toward secure, resilient designs, and partner with product, engineering, and control stakeholders to ensure risk, performance, and reliability objectives are met.

The role emphasizes hands-on technical leadership, governance, and mentoring engineers while driving automation, scalability, and cross‑team collaboration.