Senior ServiceNow Architect — ITSM & Platform Expert

Educology Solutions; Washington (District of Columbia); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Healthcare

Job summary

Educology Solutions in Washington, DC is seeking a Senior ServiceNow Architect to design and govern enterprise service management platforms. You will lead architecture decisions, translate business needs into scalable technical solutions, and ensure alignment with IT governance and risk controls.

The role demands deep ServiceNow expertise (ITSM, SPM, FSM, ITOM, IRM, EA), strong data analytics, and the ability to communicate effectively with both business and technical stakeholders.

Qualifications

• Certified Architect with ServiceNow experience.
• Strong knowledge of ServiceNow Suite (ITSM, SPM, FSM, ITOM, IRM, EA).
• Experience analyzing large datasets and providing insights.
• Excellent communication with business and technical stakeholders.
• Ability to work independently with architectural design and problem solving.
• Familiarity with lifecycle principles and requirements analysis.

Responsibilities

• Lead architectural design decisions for enterprise platforms.
• Define functional and technical solutions based on requirements.
• Oversee analytics, reporting, and platform-wide governance.
• Provide ongoing application support and incident response.
• Collaborate with business and technical teams to drive strategy.

Skills

ServiceNow

Architect Certification

Data analysis

ITSM

Stakeholder communication

Independent work

Analytical problem solving

Lifecycle principles

Education

Bachelor's degree and 8+ years

10+ years without degree

Job description

Educology Solutions in Washington, DC is seeking a Senior ServiceNow Architect to design and govern enterprise service management platforms. You will lead architecture decisions, translate business needs into scalable technical solutions, and ensure alignment with IT governance and risk controls.

The role demands deep ServiceNow expertise (ITSM, SPM, FSM, ITOM, IRM, EA), strong data analytics, and the ability to communicate effectively with both business and technical stakeholders.