Senior ServiceNow SME - ITSM & Integrations - Remote

General Dynamics Information Technology; United States; Remote; USD 157,000 - 213,000; Full time

Job summary

General Dynamics Information Technology is seeking a ServiceNow Developer SME to transform technology into opportunity on mission-critical government projects. You will architect, customize, and extend ServiceNow solutions across ITSM, ITOM, CMDB, HRSD, CSM, and SecOps, while leading integrations and automation initiatives.

Role requires deep JavaScript expertise, experience with REST/SOAP and IntegrationHub, and the ability to mentor teammates. A U.S.

Qualifications

• 10+ years of related experience.
• US Citizenship Required.
• ServiceNow Developer SME with strong ITSM/ITOM knowledge.
• Experience building and customizing ServiceNow applications and modules.

Responsibilities

• Architect, build, and customize scalable ServiceNow solutions including ITSM, ITOM, CMDB, HRSD, CSM, or SecOps.
• Develop complex JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows.
• Integrate ServiceNow with external systems via REST, SOAP, MID Server, and IntegrationHub.
• Customize forms and workflows to meet business needs and governance standards.
• Lead development standards, code reviews, and contribute to architecture decisions and team mentoring.
• Oversee patching, upgrades, testing, and deployment pipelines.

Skills

Design

ServiceNow Platform

Software Systems

Education

Technical Training / Certification

Job description

General Dynamics Information Technology is seeking a ServiceNow Developer SME to transform technology into opportunity on mission-critical government projects. You will architect, customize, and extend ServiceNow solutions across ITSM, ITOM, CMDB, HRSD, CSM, and SecOps, while leading integrations and automation initiatives.

Role requires deep JavaScript expertise, experience with REST/SOAP and IntegrationHub, and the ability to mentor teammates. A U.S.