Senior ServiceNow Developer: ITSM & AI Integration

General Dynamics Information Technology, Inc.; Herndon (VA); On-site; USD 108,000 - 144,000; Full time

Benefits offered by this job

Medical plan options

401K with company match

Paid time off

Job summary

General Dynamics Information Technology (GDIT) is seeking a Senior ServiceNow Developer with deep expertise in the ServiceNow design and development across our platform. You will lead development on ITSM modules, now assist capabilities, and collaborate with cross-functional teams to define requirements.

Ideal candidates have 7+ years in ServiceNow development, CSA certification, and strong analytical, debugging, and documentation skills.

Qualifications

• 7+ years of ServiceNow development experience within ITSM environment.
• 4+ years of experience with ITSM modules and platform capabilities.

Responsibilities

• Design, develop, and maintain ServiceNow forms, flows, catalog items, and integrations.
• Collaborate with product owners and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle.
• Adhere to ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts to ensure quality delivery.

Skills

ServiceNow development

CSA certification

Now Assist / AI

Agile / Scrum

UI forms / workflows

Analytical skills

Education

AA or Bachelor's degree preferred

Job description

General Dynamics Information Technology (GDIT) is seeking a Senior ServiceNow Developer with deep expertise in the ServiceNow design and development across our platform. You will lead development on ITSM modules, now assist capabilities, and collaborate with cross-functional teams to define requirements.

Ideal candidates have 7+ years in ServiceNow development, CSA certification, and strong analytical, debugging, and documentation skills.