ServiceNow ITSM Developer | Workflow & Integrations Expert

TechDigital Group; Frisco (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

TechDigital Group is seeking an experienced ServiceNow ITSM Developer to design, configure, and build ITSM solutions, integrations, and automation. You will collaborate with business stakeholders, architects, and analysts to translate requirements into scalable ServiceNow solutions.

Responsibilities include implementing ITSM modules, developing with JavaScript, and maintaining integrations using REST/SOAP APIs, IntegrationHub, and MID Server.

Qualifications

• Hands-on experience with Incident, Problem, Change, Request, and Knowledge Management.
• Experience with ServiceNow integrations and workflow automation.
• Experience working with enterprise customers in implementation or support projects.

Responsibilities

• Configure and implement ITSM modules including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB.
• Develop and customize ServiceNow applications using Business Rules, Client Scripts, Script Includes, Flow Designer, UI Policies, UI Actions, Record Producers, Catalog Items.
• Build and maintain integrations using REST APIs, SOAP APIs, IntegrationHub, MID Server.
• Develop workflow automation and approval processes.
• Support upgrades, patching, deployments, and production support.
• Troubleshoot ServiceNow applications and integrations.
• Collaborate with analysts to translate requirements into technical solutions.

Skills

ServiceNow ITSM

Workflow automation

Integrations

JavaScript

Agile / Scrum

ITIL

Incident management

Problem management

Change management

Education

CSA

CIS-ITSM

CAD

Tools

REST APIs

SOAP APIs

IntegrationHub

MID Server

Flow Designer

Catalog items

UI Policies

UI Actions

Job description

TechDigital Group is seeking an experienced ServiceNow ITSM Developer to design, configure, and build ITSM solutions, integrations, and automation. You will collaborate with business stakeholders, architects, and analysts to translate requirements into scalable ServiceNow solutions.

Responsibilities include implementing ITSM modules, developing with JavaScript, and maintaining integrations using REST/SOAP APIs, IntegrationHub, and MID Server.