Senior ServiceNow Architect & SME — Remote

General Dynamics Information Technology, Inc.; United States; Remote; USD 157,000 - 213,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Full-flex work week

Job summary

General Dynamics Information Technology, Inc. is seeking a ServiceNow Developer SME to architect, build, and customize scalable ServiceNow solutions for government projects. You’ll drive ITSM, ITOM, CMDB, HRSD, CSM, and SecOps workflows and mentor teammates.

You will translate requirements into technical specs, review code, manage integrations via REST and SOAP, and oversee deployments and tests. This role is remote within the United States and requires U.S.

Qualifications

• 10+ years of related experience in ServiceNow development and implementation.
• Expert-level proficiency in developing and customizing ServiceNow applications and ITSM modules.
• Experience with integration methods such as SOAP, REST, MID Server, and web services.
• Strong scripting skills, preferably in JavaScript, with CMDB and data management knowledge.
• Ability to analyze requirements, troubleshoot, and deliver technical solutions.
• Proven ability to communicate as a senior technical authority and mentor teammates.
• Familiarity with Agile software development lifecycle and automated testing.
• US citizenship and ability to obtain required security clearances.

Responsibilities

• Architect, build, and customize scalable ServiceNow solutions across ITSM, ITOM, CMDB, HRSD, CSM, and SecOps.
• Develop and review JavaScript, Glide API logic, Business Rules, Client Scripts, and Flow Designer workflows.
• Build data exchanges using REST, SOAP, MID Server, and IntegrationHub; manage integrations.
• Establish development standards, perform code reviews, and mentor team members.
• Lead patching, upgrades, testing, and deployment pipelines; oversee admin tasks and support.
• Translate business requirements into technical specs and advise on platform roadmaps.
• Create reports and dashboards; participate in process improvement and postmortems.

Skills

ServiceNow

ITSM

Glide API

JavaScript

Business Rules

Client Scripts

Script Includes

Flow Designer

Architecture reviews

Mentoring

Education

Technical Training, Certification or Degree

Tools

REST API

SOAP Web Services

IntegrationHub

MID Server

Flow Designer

Job description

General Dynamics Information Technology, Inc. is seeking a ServiceNow Developer SME to architect, build, and customize scalable ServiceNow solutions for government projects. You’ll drive ITSM, ITOM, CMDB, HRSD, CSM, and SecOps workflows and mentor teammates.

You will translate requirements into technical specs, review code, manage integrations via REST and SOAP, and oversee deployments and tests. This role is remote within the United States and requires U.S.