Remote ServiceNow Principal Engineer - ITSM & Integrations

General Dynamics Information Technology, Inc.; United States; Remote; USD 123,000 - 167,000; Full time

Job summary

General Dynamics Information Technology is seeking a ServiceNow Developer Principal to design, build, and customize ServiceNow applications for government projects, including ITSM modules. You will create and optimize workflows, scripts, and integrations to meet mission requirements while collaborating with stakeholders and end users.

The role emphasizes strong scripting and integration skills, leadership in demos, and ongoing certifications; remote-friendly with flexible scheduling and a focus

Qualifications

• Expertise in developing and customizing ServiceNow applications and modules, especially ITSM
• Proficiency with integration methods like SOAP, REST, and web services, including creating and consuming them
• Strong scripting skill with at least one language – preferably JavaScript
• Understanding of ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.

Responsibilities

• Design, build, and customize applications on the ServiceNow platform, including ITSM modules like Incident, Problem, and Change Management
• Create custom scripts, including Business Rules and Script Includes, to automate processes and meet business requirements
• Connect the ServiceNow platform with other systems and applications using technologies like REST/SOAP
• Perform administrative tasks, such as user and role management, system maintenance, and health checks
• Customize user interfaces, forms, and workflows to align with business needs
• Provide end-user support and troubleshooting for issues related to integrated processes and platform functionality
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products
• Participate in IT-related technical processes reviews, postmortems, and continual process improvement
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

Skills

Process Improvements

ServiceNow Platform

Software Systems

Education

Technical Training, Certification(s) or Degree

Job description

General Dynamics Information Technology is seeking a ServiceNow Developer Principal to design, build, and customize ServiceNow applications for government projects, including ITSM modules. You will create and optimize workflows, scripts, and integrations to meet mission requirements while collaborating with stakeholders and end users.

The role emphasizes strong scripting and integration skills, leadership in demos, and ongoing certifications; remote-friendly with flexible scheduling and a focus