Senior ServiceNow Developer – Remote, EHR Modernization & ITSM

General Dynamics Information Technology, Inc.; United States; Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Internal mobility team dedicated to你的

Professional growth opportunities incl

Paid education and certifications

Cutting-edge technology to learn from

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to support the IHS Electronic Health Records Modernization (EHRM) program.

This fully remote role will involve configuring, developing, and maintaining ServiceNow ITSM and related modules for end users and stakeholders across the program. You will build dashboards, automate processes, and integrate ServiceNow with other systems via REST/SOAP.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of experience supporting cloud deployment and maintaining cloud solutions.
• Strong proficiency with ServiceNow ITSM and SPM modules (Incident, Problem, Change, Service Catalog) and platform capabilities.
• Proficiency with ServiceNow Reporting and Performance Analytics (PA).
• Exposure to ServiceNow's data management tools such as Import Sets, Transform Maps, and the CMDB.
• Experience with REST/SOAP APIs.
• Understanding of ACLs, UI Policies, and Business Rules.
• Ability to analyze requirements, troubleshoot issues, and develop effective solutions.
• Ability to identify and learn new technologies quickly.
• Good communication skills for collaborating with both technical and non-technical stakeholders.
• Must be able to obtain a Public Trust Level 5 clearance.
• Ability to travel up to 25% of the year, if needed.

Responsibilities

• Develop, configure, and maintain custom reports, dashboards (PA) and KPIs for ITSM to visualize performance and trends.
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Customize user interfaces, forms, and workflows to align with business needs.
• Script and automate processes, data imports, and report generation to enhance efficiency.
• Connect ServiceNow with other systems using REST/SOAP APIs.
• Perform platform health checks, upgrades, and user/role management.
• Ensure solutions adhere to ServiceNow best practices, minimize technical debt, and support governance.
• Provide end-user support and troubleshooting for integration issues.
• Participate in IT-related technical process reviews and continual process improvement.
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications.

Skills

ServiceNow ITSM

ServiceNow SPM

PA/Reporting

REST APIs

SOAP APIs

Transform Maps

Import Sets

ACLs

Stakeholder communication

Troubleshooting

Education

Bachelor's degree

Tools

ServiceNow Platform

Import Sets

Transform Maps

CMDB

Job description

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to support the IHS Electronic Health Records Modernization (EHRM) program.

This fully remote role will involve configuring, developing, and maintaining ServiceNow ITSM and related modules for end users and stakeholders across the program. You will build dashboards, automate processes, and integrate ServiceNow with other systems via REST/SOAP.