Senior ServiceNow Dev – Remote EHR Modernization

General Dynamics Information Technology, Inc.; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Full-flex work week

401K with company match

Comprehensive health and wellness

Internal mobility support

Education and certifications paid

Cutting-edge technology exposure

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to join the IHS EHRM program. This fully remote role involves configuring ITSM, building dashboards, and integrating ServiceNow with other systems to enhance data access and patient care across multiple facilities.

The Senior Developer will work with stakeholders to define reports, automate processes, and maintain platform health, while pursuing certifications and delivering high-quality documentation.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years experience supporting cloud deployment.
• Strong proficiency with ServiceNow ITSM and SPM modules
• Proficiency with ServiceNow Reporting and Performance Analytics
• Exposure to ServiceNow data management tools (Import Sets, Transform Maps, CMDB)
• Experience with REST/SOAP APIs
• Understanding of ACLs, UI Policies, and Business Rules
• Ability to analyze requirements and troubleshoot issues
• Ability to travel up to 25%
• Must be able to obtain a Public Trust Level 5 clearance.

Responsibilities

• Develop, configure, and maintain custom reports and dashboards for ITSM to visualize performance and trends.
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules.
• Define and create reports, dashboards, and data analysis products with stakeholders.
• Customize interfaces, forms, and workflows to align with business needs.
• Script and automate processes, data imports, and report generation to improve efficiency.
• Connect ServiceNow with other systems using REST/SOAP APIs.
• Perform platform health checks, upgrades, and user/role management.
• Ensure solutions adhere to best practices and governance.
• Provide end-user support and troubleshooting for integrated processes.
• Participate in IT-related technical process reviews and continual improvement.
• Maintain current ServiceNow certifications and obtain additional ones.

Skills

ServiceNow ITSM

ServiceNow SPM

PA/Reporting

REST/SOAP APIs

Import Sets/Transform Maps

ACLs/Business Rules

Troubleshooting

Communication

Public Trust clearance

Education

Bachelor’s degree

Tools

REST/SOAP APIs

Import Sets/Transform Maps

Job description

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to join the IHS EHRM program. This fully remote role involves configuring ITSM, building dashboards, and integrating ServiceNow with other systems to enhance data access and patient care across multiple facilities.

The Senior Developer will work with stakeholders to define reports, automate processes, and maintain platform health, while pursuing certifications and delivering high-quality documentation.