Senior ServiceNow Developer - ITSM & Platform Upgrades

General Dynamics Information Technology, Inc.; Falls Church (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to lead design and development across the ServiceNow platform in a Falls Church, VA environment.

The role emphasizes deep knowledge of ITSM modules, Now Assist, and platform enhancements. The ideal candidate will design forms, workflows, and integrations while collaborating with cross-functional teams to deliver high-quality solutions.

Qualifications

• 3 years of experience in prompt engineering, Now Assist and agentic AI.
• 7+ years of ServiceNow development experience within ITSM environment
• Strong understanding of ServiceNow architecture, modules, and platform capabilities
• ServiceNow Certified System Administrator (CSA) or ability to obtain CSA cert within 90 days
• Extensive experience designing forms, UI policies, client scripts, workflows, business rules, integrations, and custom applications
• Familiarity with Agile/Scrum methodologies
• Strong analytical, troubleshooting, and debugging skills
• Excellent communication and documentation skills
• Must be a U.S. person
• Location: Must be willing to work in a GDIT office a minimum of 3+ (three) days per week

Responsibilities

• Design, develop, and maintain forms, flows, catalog items, integrations, etc.
• Collaborate with developers, product owners, process owners, and platform engineers to define requirements.
• Support Agile ceremonies and uphold quality assurance throughout the lifecycle
• Adhere to and enforce ServiceNow and OneGDIT best practices.
• Support platform upgrades, patching, and deployments.
• Participate in Agile software development efforts (standups, planning, grooming, estimation) to ensure quality delivery.
• Collaborate with Scrum Masters, Product Owners, and Developers.

Skills

ServiceNow dev

ITSM

CSA cert

UI policies

Client scripts

Workflows

Integrations

Agile/Scrum

Analytical

Troubleshooting

Documentation

US person

On-site 3 days

Prompt engineering

Education

High school diploma

AA or Bachelor’s degree

Job description

General Dynamics Information Technology, Inc. is seeking a Senior ServiceNow Developer to lead design and development across the ServiceNow platform in a Falls Church, VA environment.

The role emphasizes deep knowledge of ITSM modules, Now Assist, and platform enhancements. The ideal candidate will design forms, workflows, and integrations while collaborating with cross-functional teams to deliver high-quality solutions.