Senior ServiceNow Platform Administrator

ASM Research, An Accenture Federal Services Company; Salt Lake City (UT); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company seeks a ServiceNow Platform Administrator to keep the ServiceNow environment performing optimally. Responsibilities include upgrades, user provisioning, reporting, access control, and incident resolution.

The role requires a Bachelor’s degree (or equivalent) and 4–6 years in IT, plus a CSA certification. Expect collaboration with stakeholders and hands-on incident and integration troubleshooting.

Qualifications

• Bachelor’s degree or equivalent experience in IT/CS.
• 4–6 years of IT or systems administration experience.
• ServiceNow Certified System Administrator (CSA) required; other certs optional.

Responsibilities

• Tier 1 incidents support and initial troubleshooting.
• Collaborate with stakeholders to address system problems.
• Serve as back-up for user requests for system needs, upgrades, or complex requests.
• Troubleshoot complex problems with minimal supervision.
• Troubleshoot integration issues (accounts, API’s, user management, certs).
• Manage dashboards and reports to provide insights on usage, licenses, and performance.
• Support data-driven decision making.

Skills

ServiceNow administration

ITSM knowledge

Analytical thinking

Stakeholder communication

Problem solving

Education

Bachelor’s Degree in Information Technology or Computer Science

Tools

ServiceNow

JavaScript

HTML

CSS

Job description

ASM Research, An Accenture Federal Services Company seeks a ServiceNow Platform Administrator to keep the ServiceNow environment performing optimally. Responsibilities include upgrades, user provisioning, reporting, access control, and incident resolution.

The role requires a Bachelor’s degree (or equivalent) and 4–6 years in IT, plus a CSA certification. Expect collaboration with stakeholders and hands-on incident and integration troubleshooting.