ServiceNow Platform Admin — ITSM & Insights

ASM Research, An Accenture Federal Services Company; Little Rock (AR); On-site; USD 65,000 - 100,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a ServiceNow Platform Administrator to manage and optimize the ServiceNow instance. You will handle upgrades, user provisioning, reporting, and problem resolution while enforcing access controls and permissions.

The role requires 4–6 years of IT experience, CSA certification, and strong scripting with JavaScript, HTML, and CSS. You will provide Tier 1 support, collaborate with stakeholders, and build dashboards to drive data-driven

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.
• ServiceNow Certified System Administrator (CSA) Required and other relevant certifications are optional.

Responsibilities

• Tier 1 support of ServiceNow Platform Incidents, identifying issues and further troubleshooting efforts.
• Collaborate with stakeholders to address system problems .
• Serves as the back up to respond to user requests for system needs and upgrades or handles request that are more complex.
• Troubleshoots and resolves complex problems in an efficient manner with little to no supervision.
• Troubleshoot integration issues such as system/service accounts, API’s, User Management Certs, etc.
• Manage Dashboards and reports to provide insights into platform usage, license allocations, and performance.
• Support data driven decision making .

Skills

ServiceNow administration

JavaScript

HTML/CSS

ITSM

Analytical skills

Communication

Education

Bachelor's degree in IT or related field

Tools

ServiceNow

ServiceNow CSA

Job description

ASM Research, An Accenture Federal Services Company, seeks a ServiceNow Platform Administrator to manage and optimize the ServiceNow instance. You will handle upgrades, user provisioning, reporting, and problem resolution while enforcing access controls and permissions.

The role requires 4–6 years of IT experience, CSA certification, and strong scripting with JavaScript, HTML, and CSS. You will provide Tier 1 support, collaborate with stakeholders, and build dashboards to drive data-driven