Senior ServiceNow ITOM Transformation Consultant

EY; Baltimore (MD); On-site; USD 103,000 - 213,000; Full time

Job summary

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation initiatives for diverse clients in the US. You will define requirements, design UI components across platforms, and deliver high-quality software solutions that align with business goals.

You will mentor a cross-functional team, including offshore resources, and manage delivery through waterfall or agile approaches while maintaining strong client relationships and ensuring successful project outcomes.

Qualifications

• Bachelor's degree in a technical field is required.
• 2–4 years of ServiceNow ITOM/CMDB project experience preferred.
• ServiceNow CSA or CAD certification is expected.

Responsibilities

• Lead ServiceNow ITOM/CMDB project delivery, including design, configuration, testing and deployment.
• Mentor a multi-disciplinary team of 3–5 resources, including offshore staff.
• Collaborate with clients to gather requirements and align solutions with business objectives.

Skills

ServiceNow ITOM

CMDB

Team leadership

Client engagement

Mentoring offshore resources

Education

Bachelor's degree in Computer Science / Information Systems / Engineering

Job description

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation initiatives for diverse clients in the US. You will define requirements, design UI components across platforms, and deliver high-quality software solutions that align with business goals.

You will mentor a cross-functional team, including offshore resources, and manage delivery through waterfall or agile approaches while maintaining strong client relationships and ensuring successful project outcomes.