Senior ServiceNow ITOM/CMDB Consultant

EY; Arlington (VA); Remote; USD 103,000 - 213,000; Full time

Job summary

EY is seeking a ServiceNow Senior Consultant to lead transformation teams in ITOM/CMDB, gathering requirements, defining UI components, and delivering scalable solutions. The role emphasizes building client relationships and mentoring a multi-disciplinary team across offshore resources.

You will drive process and data transformations, align with ITSM, and contribute to strategic roadmaps while navigating both agile and waterfall delivery models. Travel to client sites is expected.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar.
• Typically, 2–4 years relevant ServiceNow ITOM/CMDB project experience.
• CSA or CAD certification or both.
• Minimum of 2 of the following certifications: Data Foundations, Discovery, Event Management, Service Mapping.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent soft skills: communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
• Experience leading teams and supervising others.
• A valid US driver’s license and ability to travel to meet client needs.

Responsibilities

• Collaborate with clients to gather and analyze requirements and ensure the final product meets needs.
• Design and develop user interfaces that are functional and provide good user experience.
• Write clean, maintainable code and create specifications supporting business objectives.

Skills

ServiceNow ITOM

CMDB

Team leadership

Requirements gathering

UI development

Waterfall/Agile delivery

Client relationship building

Education

Bachelor's degree

Tools

CSA or CAD

Job description

EY is seeking a ServiceNow Senior Consultant to lead transformation teams in ITOM/CMDB, gathering requirements, defining UI components, and delivering scalable solutions. The role emphasizes building client relationships and mentoring a multi-disciplinary team across offshore resources.

You will drive process and data transformations, align with ITSM, and contribute to strategic roadmaps while navigating both agile and waterfall delivery models. Travel to client sites is expected.