Senior ServiceNow ITOM Consultant - Transformation Leader

EY

Tucson (AZ)

On-site

USD 103,000 - 205,000

Full time

6 days ago
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Benefits offered by this job

Medical and dental
401(k) plan
Paid time off
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Job summary

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation for diverse clients across the United States. You will drive requirements, design user interfaces, and deliver scalable solutions across mobile, web, and tablets.

You will mentor a multidisciplinary team, navigate waterfall and agile delivery, and advance client relationships while building expertise in AI-enabled ServiceNow capabilities. Travel to client sites is expected.

Qualifications

  • Bachelor's degree in CS/IS/Engineering or similar discipline.
  • 2–4 years of ServiceNow ITOM/CMDB project experience.
  • CSA or CAD certification.
  • At least 2 of the following ServiceNow certifications: Data Foundations, Discovery, Event Management, Service Mapping.
  • 3+ years of Big 4 or equivalent consulting experience.
  • Excellent communication, adaptability, problem solving and teamwork.
  • Experience leading teams and supervising others.
  • Driver's license valid in the U.S.
  • Ability to travel to meet client needs.

Responsibilities

  • Lead ServiceNow ITOM/CMDB projects, including design, config, testing and deployment.
  • Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore.
  • Provide guidance on best practices for ITOM/CMDB implementations.
  • Engage with clients to gather requirements and drive outcomes.

Skills

ServiceNow ITOM/CMDB experience
Team leadership
Requirements gathering
UI design / UI development
Waterfall & Agile delivery

Education

Bachelor's degree in CS/IS/Engineering

Tools

ServiceNow CSA
ServiceNow CAD
Data Foundations
Discovery
Event Management
Service Mapping

Job description

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation for diverse clients across the United States. You will drive requirements, design user interfaces, and deliver scalable solutions across mobile, web, and tablets.

You will mentor a multidisciplinary team, navigate waterfall and agile delivery, and advance client relationships while building expertise in AI-enabled ServiceNow capabilities. Travel to client sites is expected.

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