Senior ServiceNow ITOM Consultant - Transformation Leader

EY

Tucson (AZ)

On-site

USD 103,000 - 205,000

Full time

6 days ago

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Benefits offered by this job

Medical and dental

401(k) plan

Paid time off

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Job summary

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation for diverse clients across the United States. You will drive requirements, design user interfaces, and deliver scalable solutions across mobile, web, and tablets.

You will mentor a multidisciplinary team, navigate waterfall and agile delivery, and advance client relationships while building expertise in AI-enabled ServiceNow capabilities. Travel to client sites is expected.

Qualifications

Bachelor's degree in CS/IS/Engineering or similar discipline.
2–4 years of ServiceNow ITOM/CMDB project experience.
CSA or CAD certification.
At least 2 of the following ServiceNow certifications: Data Foundations, Discovery, Event Management, Service Mapping.
3+ years of Big 4 or equivalent consulting experience.
Excellent communication, adaptability, problem solving and teamwork.
Experience leading teams and supervising others.
Driver's license valid in the U.S.
Ability to travel to meet client needs.

Responsibilities

Lead ServiceNow ITOM/CMDB projects, including design, config, testing and deployment.
Manage and mentor a multi‑disciplinary team of 3–5 resources, including offshore.
Provide guidance on best practices for ITOM/CMDB implementations.
Engage with clients to gather requirements and drive outcomes.