Senior ServiceNow ITOM Consultant — Transformation Leader

EY; Charlotte (NC); On-site; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k) plans

Paid time off

Job summary

EY in the United States seeks a ServiceNow Senior Consultant to lead ITOM/CMDB transformation, partnering with clients to deliver robust solutions and strong team leadership.

You’ll drive requirements, design UI considerations across platforms, mentor multi-disciplinary teams (onshore and offshore), and shape strategic roadmaps while maintaining high-quality deliverables and client relationships.

Qualifications

• Bachelor's degree in CS/IS/Engineering or similar field.
• 2–4 years of ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA or CAD certification.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent communication, adaptability, problem solving and teamwork.
• Experience leading teams and supervising others.
• Valid U.S. driver's license and ability to travel.

Responsibilities

• Lead ServiceNow ITOM/CMDB project delivery across design, configuration, testing and deployment.
• Manage a multi-disciplinary team of 3–5 resources, including offshore staff.
• Provide guidance for ITOM/CMDB process implementations and roadmaps.
• Analyze client people/process/technology capabilities and offer recommendations.
• Advise on CMDB connectivity to IT operations management and ITSM.
• Lead client workshops and requirements sessions with stakeholders.
• Support waterfall and agile delivery, including planning, status reporting and risk management.
• Create high quality deliverables and project artifacts.

Skills

Workstream leadership

Team mentoring

ServiceNow ITOM/CMDB expertise

Requirements analysis

CMDB/ITSM integration guidance

Client workshop facilitation

Waterfall & Agile delivery

Deliverables & artifacts

Education

Bachelor's degree in CS/IS/Engineering

Tools

CSA

CAD

Data Foundations

Discovery

Event Management

Service Mapping

Job description

EY in the United States seeks a ServiceNow Senior Consultant to lead ITOM/CMDB transformation, partnering with clients to deliver robust solutions and strong team leadership.

You’ll drive requirements, design UI considerations across platforms, mentor multi-disciplinary teams (onshore and offshore), and shape strategic roadmaps while maintaining high-quality deliverables and client relationships.