Senior ServiceNow ITOM Consultant - Transformation Leader

EY

Boca Raton (FL)

On-site

USD 103,000 - 205,000

Full time

6 days ago
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Benefits offered by this job

Medical and dental coverage
401(k) plan
Paid time off

Job summary

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation for diverse clients. You will drive design, configuration, testing and deployment while mentoring a distributed team and shaping client relationships.

You will gather user requirements, craft UI considerations across mobile/web, and deliver high-quality artifacts that align with business goals. Travel to client sites may be required.

Qualifications

  • Bachelor's degree in CS, ISM, Engineering or similar.
  • 2–4 years ServiceNow ITOM/CMDB project experience.
  • ServiceNow CSA or CAD certification.
  • At least 2 of: Implementation Specialist Data Foundations, Discovery, Event Management, Service Mapping.
  • 3+ years of Big Four or equivalent consulting experience.

Responsibilities

  • Lead ServiceNow ITOM/CMDB project delivery from design to deployment.
  • Mentor a multi-disciplinary team including offshore resources.
  • Drive client workshops and requirements sessions.

Skills

ServiceNow ITOM/CMDB leadership
Mentor multidisciplinary team
Requirements gathering
Client relationship management
Waterfall & Agile delivery

Education

Bachelor's degree in Computer Science or related
2–4 years ServiceNow ITOM/CMDB experience

Tools

ServiceNow CSA/CAD
ITOM/CMDB tooling

Job description

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation for diverse clients. You will drive design, configuration, testing and deployment while mentoring a distributed team and shaping client relationships.

You will gather user requirements, craft UI considerations across mobile/web, and deliver high-quality artifacts that align with business goals. Travel to client sites may be required.

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