Senior ServiceNow ITOM Consultant - Transformation Leader

EY; Boca Raton (FL); On-site; USD 103,000 - 205,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Paid time off

Job summary

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation for diverse clients. You will drive design, configuration, testing and deployment while mentoring a distributed team and shaping client relationships.

You will gather user requirements, craft UI considerations across mobile/web, and deliver high-quality artifacts that align with business goals. Travel to client sites may be required.

Qualifications

• Bachelor's degree in CS, ISM, Engineering or similar.
• 2–4 years ServiceNow ITOM/CMDB project experience.
• ServiceNow CSA or CAD certification.
• At least 2 of: Implementation Specialist Data Foundations, Discovery, Event Management, Service Mapping.
• 3+ years of Big Four or equivalent consulting experience.

Responsibilities

• Lead ServiceNow ITOM/CMDB project delivery from design to deployment.
• Mentor a multi-disciplinary team including offshore resources.
• Drive client workshops and requirements sessions.

Skills

ServiceNow ITOM/CMDB leadership

Mentor multidisciplinary team

Requirements gathering

Client relationship management

Waterfall & Agile delivery

Education

Bachelor's degree in Computer Science or related

2–4 years ServiceNow ITOM/CMDB experience

Tools

ServiceNow CSA/CAD

ITOM/CMDB tooling

Job description

EY is seeking a ServiceNow Senior Consultant to lead ITOM/CMDB transformation for diverse clients. You will drive design, configuration, testing and deployment while mentoring a distributed team and shaping client relationships.

You will gather user requirements, craft UI considerations across mobile/web, and deliver high-quality artifacts that align with business goals. Travel to client sites may be required.